Customer Service Specialist Laboratorium
- Deventer
- mbo (vet), BSc
- 32 - 40 hours
- 2900 - 5500 per month
- 8679
Customer Service Specialist Laboratorium
- Deventer
- mbo (vet), BSc
- 32 - 40 hours
- 2900 - 5500 per month
- 8679
As a Customer Relations Specialist Laboratory, you will combine your knowledge of chemistry and environmental analysis with customer contact, report review and quality assurance. Are you ready to take the next step from the laboratory into a specialist office-based role? Read on and apply today!
Fluent Dutch language skills are required!
What are you going to do?
As a Customer Relations Specialist Laboratory, you will be responsible for communicating with clients and ensuring that reports on environmental analyses are handled accurately and on time. You will monitor progress, verify data and liaise with various laboratory departments when results or information are missing.
- You will review and release both standard and urgent reports within the required deadlines
- You will assess client reports for completeness, accuracy and compliance with certification requirements and quality standards
- You will monitor the progress of analyses and coordinate missing results with team leaders and department managers
- You will answer client questions about reports, assignments, analysis packages, the customer portal, packaging and logistics services
- You will handle complaints, reanalyses and changes to assignments, record these in LIMS and keep clients informed of any delays
What do we ask?
For the position of Customer Relations Specialist Laboratory, we are looking for a strong communicator who wants to apply their laboratory knowledge in a customer-focused office role
- You have completed a level 4 vocational or higher professional education programme in chemistry or a laboratory-related field, such as chemical-physical analysis or chemistry
- You have sufficient laboratory knowledge to properly understand analytical results, assignments and technical customer questions
- Experience with customer contact, report review, order processing or a LIMS is an advantage
- Knowledge of quality standards within environmental analysis, such as AS3000, AP04, CMA/WAC or NEN-EN-ISO/IEC 17025, is an advantage
- You maintain an overview, communicate professionally and have at least B2-level proficiency in Dutch and English
(32 - 40 hours/week)
What do we have to offer?
- Long-term employment, starting with a one-year contract through CheckMark
- Gross monthly salary of €2,900 to €5,400 based on full-time employment
- A 32–40-hour working week
- Day shifts
Where will you be working?
Our client in Deventer is an international laboratory specialising in environmental and water analyses. Quality, personal responsibility, teamwork and direct communication are central to the organisation. You will join a close-knit team of nine Customer Relations Specialists, divided into service teams supporting Dutch and Belgian clients. Team members support one another, actively share their knowledge and, alongside working hard, also make time for a friendly and enjoyable working atmosphere.
"Found a new challenge through CheckMark. Great conversations, solid preparation, and supportive guidance from Na Rae. Informal yet professional, highly recommended!"
Questions? Contact us!
IJse Boogaard
Recruiter Chemie & Life Sciences
Apply for Customer Service Specialist Laboratorium
Complete the form and take the next step in your career! Our recruiters will contact you shortly to discuss your application and guide you further through the process.
Questions? Contact us!
IJse Boogaard
Recruiter Chemie & Life Sciences
